Last updated: October 2026
Brook Aligns Physiotherapy (“we,” “us”) respects your privacy. This policy explains what information we collect through brookaligns.com and how we use it.
Information we collect
- Contact details: name, email, and phone number when you book or create a client account.
- Health and intake information: information you share in intake and diagnostic forms (such as symptoms, injuries, medical history, and uploaded photos or videos), used only to provide your care.
- Appointment details: services booked, dates, times, and messages you send through your client portal.
- Payment information: payments are processed securely by Stripe. We do not see or store your full card number.
How we use your information
- To schedule, confirm, and remind you of appointments by email and text message
- To provide physiotherapy and Pilates services and prepare your treatment plan
- To create online session links (Zoom) and keep our calendar up to date
- To communicate with you about your care
We do not sell your information, and we do not use it for advertising.
Services we use
We use trusted providers to run this site: Kinsta (website hosting), Bookly (booking and notifications), Stripe (payments), Zoom (online sessions), and Google (calendar and email). They receive only the information needed to provide their service.
Cookies
The site uses essential cookies to keep you logged in to your client portal and to process bookings.
How long we keep your information
We keep your records for as long as needed to provide care and to meet legal and professional record-keeping requirements.
Your rights
You can ask to see, correct, or delete your personal information, or withdraw your consent, by emailing us. Some records may need to be kept for legal or professional reasons.
Contact
Questions about this policy? Email brookaligns@gmail.com.